Wednesday 30 December 2020

Facebook Brand Safety Tools: How to Control Where Your Ads Appear

Do you run Facebook ads? Wondering how to stop your ads from running on content that doesn’t match your brand values? In this article, you’ll discover how to use Facebook’s Brand Safety tools to control where your Facebook ads appear. You’ll learn how to view a list of Facebook pages and Audience Network apps on […]

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Tuesday 29 December 2020

Common Facebook Ad Mistakes and How to Fix Them

Are your Facebook ads getting rejected? Wondering how to lower your Facebook ads costs? In this article, you’ll learn some of the biggest mistakes marketers make when managing their ads on Facebook and how to correct them. You’ll discover Facebook ad errors stemming from objective selection, ad copy, niche targeting, and more. You’ll also get […]

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Monday 28 December 2020

How to Optimize Facebook Ad Creative for Better Results

Want to improve your Facebook ad results? Wondering what changes you can make to your ads to improve your performance? In this article, you’ll find tips to optimize your Facebook ad creative and copy to deliver better results and discover five tools to create effective video and image ad creative. To learn how to optimize […]

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Friday 25 December 2020

Social Media Video Made Simple: How to Easily Make Great Videos

Want to use more video in your social marketing? Wondering how to get started? To explore how to easily make organic video you can share on social media, I interview Pelpina Trip on the Social Media Marketing Podcast. Pelpina is a video expert who helps businesses grow their visibility with online video. She’s the author […]

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Wednesday 23 December 2020

How to Grow Your Email List With a High-Converting Free Offer

Want to grow your email list? Wondering what type of opt-in offers convert best? In this article, you’ll discover three types of assets you can use to attract new email subscribers and how to validate your email opt-in offer through market research before you launch it. You’ll also get benchmark conversion rates to assess whether […]

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Tuesday 22 December 2020

Facebook Contest Strategy: How to Grow With Contests

Want to run a Facebook giveaway that attracts leads, not prize-hunters? Looking for a good plan? In this article, you’ll learn how to craft a contest that serves your business goals. You’ll also find advice to develop Facebook ads for your campaign and how to nurture prospects through the customer journey after the contest ends. […]

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Monday 21 December 2020

Clubhouse App: How to Get Started

New to Clubhouse App? Wondering how to use Clubhouse? In this article, you’ll discover how Clubhouse works and how you can use Clubhouse to build your authority and your business. What Is Clubhouse App? If you’ve been hanging out on social media the past couple of weeks, you’ve probably heard a new buzzword: Clubhouse. This […]

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Friday 18 December 2020

How to Create YouTube Video Ads That Convert

Want to advertise on YouTube? Wondering how to create YouTube ads that work? To explore how to create YouTube ads that convert, I interview Tom Breeze on the Social Media Marketing Podcast. Tom is a YouTube ads expert and CEO of Viewability, a YouTube ads agency that helps direct response B2C companies scale their businesses. […]

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Wednesday 16 December 2020

How to Use an Email Sequence to Turn Prospects Into Customers

Use email in your marketing? Wondering how an email sequence can help turn people into customers? In this article, you’ll learn about an email sequence that creates genuine loyalty and grows sales. You’ll also discover how to recycle this email system to stay engaged with your audience over time. Finally, you’ll find out how to […]

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Tuesday 15 December 2020

Why Clubhouse App Might Be the Next Major Social Media Platform

Have you heard people talking about the Clubhouse app? Wondering why people are obsessed with this social platform and what it could mean for you? In this article, I’ll explain what Clubhouse is and why it might become a breakout social platform. I’ll also share my experience and why I believe Clubhouse has staying power. […]

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Monday 14 December 2020

How to Analyze Site Visitor Engagement With Google Analytics Reports

Wondering if the people you send to your website find what they’re seeking? Want insights to improve the customer journey? In this article, you’ll discover how to analyze your website visitor engagement in Google Analytics. You’ll also learn how to see which audience segments spend more time on your website and find opportunities to adjust […]

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Friday 11 December 2020

Influencer Marketing Strategy: How to Scale a Business

Wondering if influencers can help you grow your business? Wondering how to work with influencers? To explore influencer marketing, I interview Adi Arezzini on the Social Media Marketing Podcast. Adi is an influencer marketing expert. She’s the CEO and co-founder of Teami Blends—a lifestyle brand that creates products inspired by the natural benefits of tea. […]

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Wednesday 9 December 2020

Facebook Organic and Paid Reach Strategy for Local Businesses

Does your local business have a Facebook page? Want more people to see your organic Facebook posts? In this article, you’ll discover a strategy to grow an engaged, local Facebook audience for your business. Learn how to plan your post schedule, define a budget to test the performance of each post, and find specific conversion […]

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Tuesday 8 December 2020

How to Use Instagram for Customer Service

Are your customers on Instagram? Wondering how to use Instagram for customer service? In this article, you’ll discover five tips to improve your customer service on Instagram. #1: Add Customer Service Contact Info to Your Instagram Bio Consumers will lose confidence or interest in a business if their questions are ignored so make sure you […]

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Monday 7 December 2020

How to Expand Your Facebook Ad Targeting to New Audiences

Want to expand your Facebook ad targeting to more qualified audiences? Wondering how to build effective Facebook audiences that deliver results? In this article, you’ll learn the six types of warm audiences you can target with Facebook ads and how to scale to many different lookalike audiences. You’ll also discover how to find cold audiences […]

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Friday 4 December 2020

YouTube Ad Targeting: What Marketers Need to Know

Want to use YouTube ads to sell your products? Wondering how to get your ad in front of the right audiences? To explore YouTube ads targeting, I interview Aleric Heck on the Social Media Marketing Podcast. Aleric, a YouTube ads expert, is the founder and CEO of AdOutreach—a consultancy that helps marketers and business owners […]

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Wednesday 2 December 2020

Facebook Lead Form Ads: How to Optimize for Results

Want more quality leads from Facebook? Are your Facebook lead forms set up properly? In this article, you’ll learn what type of Facebook lead form will yield the highest-quality leads, which pre-fill questions to include, and how to add custom questions that will pre-qualify your leads. You’ll also discover the most important aspect of lead […]

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Tuesday 1 December 2020

Social Media Marketing Trends for 2021: Predictions From the Pros

Want to tap into the latest social media marketing changes? Looking for expert insight to help you get your marketing plans on the right track? In this article, 10 top marketing experts share their predictions to help you prepare your social media marketing plans for the coming year. #1: SEO Drives Organic Instagram Visibility When […]

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Monday 30 November 2020

How to Create Instagram Guides: Step-by-Step Setup

Wondering how to set up Instagram guides? Want to curate catalog-like collections of content on Instagram? In this article, you’ll learn how to create Instagram guides and discover examples you can model to promote your business with Instagram guides. What Are Instagram Guides? Instagram guides were initially introduced in mid-2020 and limited to the health […]

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Friday 27 November 2020

TikTok Content Marketing: How to Grow Your Business With TikTok

Want to grow your business? Wondering if TikTok can help? To explore TikTok content marketing, I interview Keenya Kelly on the Social Media Marketing Podcast. Keenya is a branding and video marketing expert who helps entrepreneurs grow their businesses online. She’s the author of Before You Quit Your Day Job: A Strategic Guide for Entrepreneurs, […]

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Wednesday 25 November 2020

How to Create a Google Data Studio Dashboard

Need to quickly gain insights from your marketing efforts? Wondering how to use Google Data Studio to easily create visual dashboards? In this article, you’ll learn how to create and customize a Google Data Studio dashboard that delivers clear answers you need to improve your marketing. You’ll also discover how to quickly create an entire […]

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Monday 23 November 2020

Facebook Ads for Local Businesses: A Framework for More Revenue

Does your local business need more paying customers? Need a proven Facebook ads strategy? In this article, you’ll discover three different levels of Facebook ads your local business should be using and learn which content and campaign types work best at each level. You’ll also find specific advice you can apply to attract new customers, […]

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Friday 20 November 2020

Google Analytics 4: What Marketers Need to Know

Want to improve your marketing analysis? Wondering how Google Analytics 4 will change the way you measure your marketing? To explore Google Analytics 4 and what it means for marketers, I interview Chris Mercer on the Social Media Marketing Podcast. Chris is the leading authority on Google Analytics and founder of MeasurementMarketing.io. You’ll discover how […]

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Wednesday 18 November 2020

How to Use LinkedIn Text Ads: The Budget-Friendly Option

Ready to run LinkedIn ads but don’t know where to start? Worried the costs are too high? In this article, you’ll learn how to properly set up LinkedIn’s most cost-effective ad type: LinkedIn text ads. You’ll find tips for targeting, bidding on cost per click (CPC), and more. To learn how to set up LinkedIn […]

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Tuesday 17 November 2020

Getting Started With Google Tag Manager: A Beginner’s Guide

Trying to understand Google Tag Manager? Looking for an easier way to install code on your website? In this article, you’ll discover the three parts of Google Tag Manager (tags, triggers, and variables) and learn how to use Google Tag Manager templates to easily add tracking for activities on your website and social media. You’ll […]

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Monday 16 November 2020

How Much Should You Spend on Facebook Ads? Budgeting Steps

Trying to lock the budget for your Facebook ads? Need some ad spend wisdom? In this article, you’ll learn how to budget your Facebook ad spend based on your revenue goal and how to distribute your budget across campaigns to meet that goal. You’ll also discover four mistakes to avoid. To learn how to choose […]

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Friday 13 November 2020

Launching With Facebook Ads: How to Sell More With Facebook

Are Facebook ads an important part of your launch strategy? Wondering how you can use Facebook to sell more during your next launch? To explore how to use Facebook ads to generate more sales during a launch, I interview Emily Hirsh on the Social Media Marketing Podcast. Emily is the founder of Hirsh Marketing, an […]

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Thursday 12 November 2020

Video accessibility: How to add YouTube subtitles to your videos

When creating and sharing videos, you want to make sure your content can be consumed by as many people as possible. Whether they’re hard of hearing or simply in a setting where they can’t have their volume turned on, viewers should be able to enjoy your videos.

This is why adding subtitles to videos is such an important step when publishing your content on YouTube.

Keep reading to understand why you should incorporate this into your YouTube strategy and how to add subtitles to a video.

Why are YouTube subtitles important

There are many reasons why you should include video subtitles on your YouTube channel. The main reason being adding inclusivity to reach an even wider audience.

Below are a few of the biggest reasons that captioning videos is a good practice.

Improve video accessibility

Over 5% of the world’s population suffers from hearing loss, and they shouldn’t be excluded from consuming your video content. Social media accessibility in general is important to be aware of, in all use cases, not just video.

Adding closed captions to your YouTube videos makes you more inclusive. Whether they’re watching to learn more about your product, service or industry, adding closed captioning expands your audience.

Encourage further comprehension

Not everyone learns the same way. So while many people are satisfied watching and listening to a video, others prefer to have text that they can follow along.

Using closed captions are also a great way to assist ESL learners as well. This allows non-native English speakers to read captions while listening to videos, as they learn the language or keep up with those who are speaking too quickly.

However, even native learners still appreciate the ability to turn on subtitles as many people still enjoy watching TV with closed captions.

Boost SEO

YouTube and Google both index the subtitles and closed captioning text. This will help give search engines even more context about your video apart from keywords in your video title, description and tags. This helps to boost your YouTube SEO and potentially rank for even more keywords.

It can also strengthen your already optimized video even further for the focus keyword(s) you’re already targeting by including it within your closed captions. It needs to be noted though that closed captions can be indexed, not open captions. Since open captions are encoded within the video file, they cannot be indexed by search engines.

Improve the overall user experience

Many people don’t want to or aren’t in a position where they can watch your video with sound. In fact, 85% of Facebook videos are watched on mute.

By adding subtitles to your YouTube videos, you’re giving your audience the capability to browse your channel on mute without making a mental note – then later forgetting – to watch your video when they can turn sound on.

How to add YouTube subtitles to your video

We’ve covered a few reasons why you should add subtitles to your YouTube videos. Now let’s go over the how-to so that you can immediately start implementing this tactic.

Step #1: Log into your YouTube Studio

The first step is to head over to YouTube and log into your YouTube Studio dashboard. This should come as no surprise since this is your main dashboard for making any changes to your videos or viewing any sort of channel analytics.

Step #2: Click the Subtitles tab in the left sidebar navigation

Once in your YouTube dashboard, click the Subtitles tab in the left sidebar to access this feature on your YouTube video.

Screenshot of the YouTube Subtitles dashboard, showing all videos that can or have subtitles.

Step #3: Select the video you want to add subtitles to

Here, you’ll get a full view of all your uploaded videos. Once you find the video you want to update subtitles to, click on the pencil icon to edit it.

Step #4: Set your language

The first thing you need to do is set the default language for your video. While you might eventually add in subtitles in various languages, the default language should be based on the language mostly spoken in the video.

Step #5: Edit the subtitles on your video

Once you confirm your video’s language, you’ll be taken to a page that shows automated subtitles added in your language. Click the Duplicate and Edit button so you can correct any errors made in the automatically generated subtitles.

You’ll be taken to a new screen where you’ll be able to edit the auto-generated subtitles.

Screenshot of adding YouTube subtitles to videos.

While the auto-subtitles are a great starting point for you, they’re likely not accurate. So go in and add punctuation and adjust any inaccuracies you may notice. This would also be the time to adjust timestamps on your subtitles as well.

Screenshot of adding YouTube subtitles to videos and assign them to timestamps.

Step #6: Publish the subtitles

Once you’re satisfied with your subtitles, save and publish them, then go view your video to ensure they appear properly.

Head back to this section anytime you want to add additional languages to your video subtitles.

Tools for adding YouTube subtitles

If you’re looking for a faster way to transcribe your YouTube video to add subtitles – not that we blame you – there are a variety of tools you can use.

Below are some tools that can help you easily create and add subtitles to a video.

YouTube automated subtitles

A screenshot of the YouTube subtitles editor

When you first add subtitles to your video, YouTube automatically publishes their automated subtitles that their tool captures from your video.

As mentioned before, these aren’t typically 100% accurate and often don’t include proper punctuation. But it can be the perfect, completely free option to help you get a jumpstart on captioning videos on a budget.

You can watch and pause the video alongside the caption box so that you can make any necessary corrections to your YouTube subtitles and immediately publish them so your viewers have access to them while watching your videos.

Rev

A screenshot of transcription company Rev's website home page.

Rev is a transcription company that offers a few different options for transcription for a fee. You can get captions written for your videos by human professionals with 99% accuracy for $1.25 per minute, or you can get a transcription on a budget and have their AI machine transcribe your content with 80% accuracy for $0.25 per minute.

With its different offerings, Rev is able to fit a variety of different budgets and make it easy to get closed captions for your YouTube videos. Once your transcriptions are complete, you can easily paste them into the subtitle editor on YouTube and publish them.

Otter.ai

A screenshot of transcription software Otter.ai's website homepage.

Otter.ai is a transcription software that can be used for live transcriptions of meetings, video conferences as well as your YouTube videos to create highly accurate captions and meeting notes.

The AI-powered software allows for immediate, automated transcriptions of your meetings and videos at an affordable cost.

Otter.ai has a free plan with a limit of 600 minutes of transcription as well as premium plans starting at $12.99 per month so you can easily get started transcribing your YouTube videos and adding subtitles to each new video you publish.

Subly

A screenshot of transcription software Subly's website homepage.

Our last tool recommendation to help you add captions to video online is Subly. This tool was created specifically for captioning videos for accessibility and user experience.

There are a couple different ways you can create subtitles for your videos. You can have the tool automatically overlay the captions on your video in your choice of font and font color, or you can download the caption text to add to a video editor.

While overlaying video subtitles can be perfect for platforms like Facebook or Instagram Stories, you want your YouTube subtitles to be readable by search engines. Therefore, you’ll want to export the text file so you can paste the captions into the subtitle text area on YouTube.

Subly comes with a free plan for up to 40 minutes of transcription, which is perfect for when you’re regularly creating and sharing shorter videos on YouTube. If you need more than 40 minutes, pro plans start at just $8/month for 100-1,000 minutes of transcription each month.

Start adding YouTube subtitles to your videos

Accessibility and user experience are important issues to take into consideration for all of your online content and for all audiences. To learn even more about making your social media content accessible and inclusive, read our post on online accessibility here.

This post Video accessibility: How to add YouTube subtitles to your videos originally appeared on Sprout Social.



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Wednesday 11 November 2020

How to write a white paper that inspires a year-long content strategy

 

When it comes to establishing one’s brand as an authority, few resources get the job done like a data-driven white paper.

Longer than your typical blog post and more in-depth than an ebook, a white paper is a well-researched piece of content designed to educate readers on a specific topic. It allows you to position your brand as an expert in your field and demonstrate you have a solution to your audience’s problems. And because marketers often gate white papers behind an email form, these reports can help support goals like lead generation and sales.

But with a little foresight, a white paper can do more than capture leads. It can also fuel an entire year’s worth of content and support teams across sales, customer success and even design. From developing social media content to webinars to workshops, there are a number of ways you can extend the life of your white paper.

In this article, we’ll walk you through how to write a white paper as well as how to turn those data and insights into new content for the entire year.

What makes a white paper valuable?

Traditionally, a white paper is defined as an informational document to promote a product or service and is used by marketing and sales to persuade buyers to purchase from one brand over another. In marketing, a white paper can be used to provide in-depth research on a particular subject (like the state of social marketing) and gives brands an opportunity to build credibility with their audience.

Consider this data-driven white paper example: the Sprout Social IndexTM. The IndexTM is our annual 30+ page white paper filled with unique data based on consumer and marketer surveys. We look specifically at the state of social marketing, and offer insights on topics like consumer behaviors, marketers’ social goals and what differentiates one brand’s social presence from a competitor.

It takes roughly three months and collaboration across marketing, design and sales for the IndexTM to come to life. On the other hand, this blog post you’re reading took me about one week to complete. To illustrate how to plan and develop a white paper with legs beyond its initial launch, we’ll share how we create the IndexTM and the various assets that come from our annual report.

Phase 1. Planning for success

Before diving into topic ideation, establish the goals and objectives you want to achieve with your white paper. Goals can include everything from raising brand awareness in your target audience to fueling new business acquisition by generating leads. And determine which key performance indicators (KPIs) you’ll use to track your progress toward your goals, like net new users and content downloads. From there, develop a project plan with clear expectations around responsibilities and due dates, like when to expect a first draft or design assets for social promotion.

Once your goals and project plan are in place, then you can focus on narrowing your white paper to one specific topic. When in doubt, start by identifying your audience and brainstorming the different problems you can help them solve.

For the Sprout Social IndexTM, we look at a couple of factors to inform our direction:

  • Our audience’s needs. Think about who is going to read your white paper and what problems they’re hoping to solve with the information provided. For the IndexTM, we know we’re speaking to social media marketers of all industries and experience levels, from solo practitioners to directors managing a team. So the data we offer needs to help our audience advance their careers, strengthen their strategies and sharpen their skill sets. We’ll consider things like top goals and challenges for social marketers, how social is viewed within an organization and what skills marketers hope to develop.
  • The state of the industry. In addition to specific audience needs, we also look at what’s happening within the industry at large. Are there emerging trends our audience wants to understand? How are other brands responding to industry changes and what can readers learn from these examples? To ensure the IndexTM is relevant for social marketers of all industries, we’ll look at big trends in the overall social marketing landscape like which platforms are most popular among consumers and what types of content generate the most engagement.

If you plan to use your white paper to inspire a year’s worth of content, take a moment to evaluate if the topic will be relevant a year from now. Timely data, while it can be extremely valuable as part of your content strategy, gives you less runway to develop content six, seven or eight months post launch. Additionally, you’ll need to have enough data to work with in the future. Keeping the topic broad enough will enable you to drill down into specific angles for future content.

Phase 2. Writing a white paper from start to finish

With a plan in place, it’s time to conduct your research, develop your white paper structure and deploy any surveys for data collection.

With the IndexTM, we use a platform like SurveyMonkey to conduct two different surveys: one for 1,000 consumers and one for 1,000 social marketers. We ask consumers questions like which social platforms they use the most and what actions can turn them off to a brand’s social presence. In the marketer survey, we ask them how they use social data, what their greatest challenges are and what factors influence their approach to social.

If you’re unsure how to analyze the data, try creating a separate Google Doc or spreadsheet to house your key findings, organized by question number. When reviewing the IndexTM data, we look at things like:

  • Responses to all questions without any filtering or comparisons
  • Results when we narrow our focus to one particular subgroup (e.g. marketers at companies with only 1-50 employees)
  • Responses that contradict our original hypothesis
  • Contrasts between the two audiences (e.g. marketers versus consumers)

Remember: you won’t use every single data point in your actual report. Instead of tossing unused data to the side, consider using that information as inspiration for a future piece of content.

With your data in hand, it’s time to put pen to paper. Writing a white paper can take several days, or even weeks, and it’s helpful to start with a comprehensive outline to plan out the report flow. In the outline for the IndexTM, we include examples of the quantitative data to highlight and brand examples discovered during the research stage. Allocate about one week for outlining and drafting, which should include chart mockups of the data you plan to use.

For reviews, ask for feedback from your key stakeholders, including those who don’t work in content directly. IndexTM feedback from our social team ensures we’re giving our target audience what they need while our PR team can recommend future storylines inspired by the report.

Phase 3. Bringing the data to life with creative

Another facet that distinguishes a white paper from a blog post is that white papers are often packaged as a designed PDF.

In addition to creating the PDF version of the IndexTM, our design team creates graphic assets and charts for use in content, on social and beyond. One of the reasons we ask our social team to review the final draft of the IndexTM is to get feedback on which stats and insights will make for compelling graphics on social.

For example, one of the charts included in the IndexTM talks about how consumers find new accounts to like and follow on social.

Using the feedback from social, we identified one standout data point from this graph, and the design team turned it into a separate social graphic.

Developing a unique design system and color palette for each white paper creates a consistent visual identity so every asset looks like it belongs to the IndexTM campaign. This also gives designers the flexibility to create new assets like GIFs throughout the entire year because they have a wide range of colors and motifs to pull from.

With your report ready to launch, remember you still need to track your progress toward your goals. Tracking not only shows you if you’ve achieved your goals but also if you need to adjust your distribution strategy to make up for lost ground.

Phase 4. Giving your white paper longevity

So you’ve officially published the final white paper PDF and all of your design assets—congratulations! But just because you hit that publish button doesn’t mean the work behind the scenes suddenly stops.

To kick off the IndexTM, we publish different teaser posts for two different audiences: one for the social media manager and one for an executive. Both articles preview some of the salient data points and highlight how the report will address marketers’ challenges, ultimately encouraging readers to download the IndexTM

To keep that momentum going, our social and creative teams collaborated to create the #DataDance, a series of short dance moves inspired by findings from the IndexTM. We encouraged our followers to both learn and share their own #DataDance with us on social.

We also created new content like webinars and articles with industry-specific benchmarks months after the publish date. We also repackaged the IndexTM as part of a larger toolkit for marketers as they begin planning for 2021. Finally, we included data from the report in our Data in Action workshop for social marketers, five months after the IndexTM launched.

When you can repurpose the data and insights from your white paper, you stand to reach new audiences, reinforce your original argument and demonstrate your expertise in a particular topic.

Breathe new life into your white paper

White papers are not only a great resource for brands to establish their expertise and build authority with their audience, they also can inspire entirely new pieces of content post launch. By repurposing your report and turning it into new content, you can extend the longevity of your data and ensure your white paper continues to drive traffic for the entire year.

Looking for more inspiration for your content strategy? Check out what marketers and consumers say makes a brand’s social best in class and other content insights in the Sprout Social IndexTM today.

This post How to write a white paper that inspires a year-long content strategy originally appeared on Sprout Social.



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How to Get More B2B Traffic and Leads With Content

Does your business serve other businesses? Wondering how to reach more people beyond LinkedIn? In this article, you’ll find a four-part plan to drive traffic and generate leads across multiple platforms. #1: Research Customer Needs to Create Relevant B2B Content With digital fatigue on the rise, how people consume content is also shifting and marketers […]

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How to Create Meaningful Engagement on LinkedIn: 3 Tips

Want to create deeper relationships with people on LinkedIn? Wondering how to encourage purposeful conversations with the people in your LinkedIn network? In this article, you’ll discover three tips to spark conversation on LinkedIn via connection requests and feed posts. #1: Compose Conversational LinkedIn Connection Requests If you want to connect with someone on LinkedIn […]

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How to Amplify Your Instagram Influencer Campaigns With Ads

Do you partner with influencers on Instagram? Want to maximize your visibility to their audience? In this article, you’ll discover how to target an influencer’s following with a shared custom audience for Instagram ads. Why Run Your Own Instagram Ads for Influencer Campaigns? Collaborating with influencers on Instagram can bring fresh eyes to your product […]

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Instagram Content Strategy: Creating Content That Draws Customers to You

Want to create engaging content on Instagram? Looking for a content strategy to create conversion-focused content? To explore how to create Instagram content that attracts your ideal clients, I interview Alex Tooby on the Social Media Marketing podcast. Alex is an Instagram strategist who specializes in helping female entrepreneurs promote their businesses using Instagram. Her […]

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How to Get More B2B Traffic and Leads With Content

Does your business serve other businesses? Wondering how to reach more people beyond LinkedIn? In this article, you’ll find a four-part plan to drive traffic and generate leads across multiple platforms. #1: Research Customer Needs to Create Relevant B2B Content With digital fatigue on the rise, how people consume content is also shifting and marketers […]

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Tuesday 10 November 2020

10 clever ways to improve your Glassdoor presence using Sprout Social

Day in and day out, people are making choices about what to eat, where to shop, what to watch and so much more. When the answers aren’t immediately obvious, we frequently turn to others for guidance. Fortunately, in the digital world, a simple internet search surfaces consumer reviews about nearly anything, which help shape our decisions and impressions of businesses and brands.

Glassdoor houses over 70 million reviews and insights on over one million companies, helping people make one of the most important decisions we can make for ourselves: where to work.

Given that 86% of job seekers are likely to research Glassdoor company reviews and ratings before applying, it’s critical for businesses to engage with that community and actively put their best employer brand forward. Sprout Social helps power that effort with our Glassdoor integration. It’s baked into our Reviews tool so social media managers, human resources and business leaders can unify their employer branding efforts with ease.

Check out these 10 clever ways to leverage the integration, improve your Glassdoor presence and create a better place to work.

1. Regularly monitor Glassdoor company reviews

You wouldn’t let your other social media platforms go unmonitored and unchecked, and Glassdoor should be no different.

Reading Glassdoor reviews is mutually beneficial for both job seekers and companies. The former group gets the inside scoop through first-hand employee experiences. The latter gets honest, constructive insights that they can use to further shape their employer branding strategy. Once brands connect their Glassdoor profiles in Sprout, they can evaluate their ratings and reviews with ease and collect feedback alongside other business reviews from Google My Business, TripAdvisor, Facebook Reviews.

Glassdoor Reviews in Sprout

2. Quickly respond to employee reviews

It’s not enough to just read your brand’s reviews. You need to respond to them too. When Glassdoor users see that an employer responds to reviews, 80% of them agree that it improves their perception of that company. Additionally, they’re more likely to apply to an open job if the employer is active on Glassdoor.

As Glassdoor’s Lead Product Marketing Manager Sophia Fox says, “The conversation that is shaping your employer brand perception is happening on Glassdoor with or without you, so you might as well join it.” When your brand responds to reviews, both negative and positive, you actively demonstrate that you are engaged, listening and invested in being transparent about what it’s like to work at your company. When reviews are critical, responding gives your company a chance to address how you will correct issues, clarify any misunderstandings and amplify the positives.

Similar to Sprout’s Smart Inbox capabilities, our Glassdoor integration streamlines engagement and powers quicker response times, which people have come to expect.

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3. Embrace constructive feedback

Glassdoor reviews are paired with star ratings which act as a sort of grading system. The average of those ratings is prominently displayed in the reviews tab, giving users an immediate impression before they even start reading further.

Improving that rating comes down to understanding and reacting to the good, the bad and the ugly. Within Sprout, users can filter reviews by star ratings to see trends in both negative and positive reviews.

While it might be tempting to just revel in the five-star reviews, it’s equally important to dig into areas for improvement. Yes, people often express their experiences on Glassdoor to inform and help job seekers or support their company, but also consider that sometimes, the platform is an outlet where employees feel more comfortable expressing frustrations because they can remain anonymous. Hone in on one to two-star ratings, embrace the feedback and use those insights to create a path for change.

4. Tag reviews to track key topics and themes

As reviews come through on Sprout, users can apply tags that relate to particular topics to each message. Let’s say you’ve recently changed your work from home policy. As Glassdoor users leave reviews relating to that, add a tag. Then, use Sprout’s Tag Report to evaluate those review trends and gauge the overall sentiment around your offerings. Users can also export the Tag Report so they can share the results with leaders and other teammates with a stake in employer branding.

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If you want to cut through the noise and get straight to the topics you care most about, you can also use the inbox search functionality in Sprout to find specific messages. As you search, consider that people may use different spellings or variations to describe something like “work from home,” such as, “remote work,” “WFH,” and more. Applying tags to messages that use those kinds of variations will help keep those reviews organized.

5. Save the dates

Occurrences like COVID-19, layoffs or newly announced benefits might spark a flurry of incoming reviews. In those circumstances, Sprout users can filter reviews by dates and do an A/B test of sorts.

For example, let’s say your company switched insurance providers. You could compare reviews before and after the change, monitor the changes in sentiment and further refine your plans based on the feedback you receive.

6. Share feedback across departments

Glassdoor provides reviewers a level of anonymity so they feel freer to be candid, but many users do choose to display their role. In that case, you may want to apply a tag indicating the employee’s department so that you can later share feedback with managers, especially if the review includes complaints or compliments on department processes, leadership and internal changes.

Many Glassdoor users might want or expect HR representatives to be the ones to address their review, but company leaders and managers may be the better choice in some cases. As you respond to Glassdoor reviews in Sprout, you can choose who you want to attribute as the author. This will give the reviewer more confidence that they are being heard by people who they work with directly and make decisions on behalf of their team.

7. Act with urgency

Our jobs are our livelihood, so it’s understandable that if things go awry for an employee, they may use Glassdoor to express those feelings and frustrations. Those reviews aren’t necessarily a good look for a company but brands cannot delete reviews on Glassdoor unless they violate community guidelines. This protects transparency and the integrity of the platform.

The sensitive and potentially damaging nature of these kinds of reviews may require additional input and oversight from leadership, HR and/or your legal department. Fortunately, Sprout users can email these types of reviews directly to the necessary people within the app. Each email message also brings in additional metadata with the review so they get the full story.

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8. Store responses in the asset library

As you uncover recurring topics, experiences or call-outs on Glassdoor, it’s helpful to build out a library of responses, similar to how you might for FAQs. Social media marketers have tons of experience responding and engaging with online communities, company managers know their teams inside and out and human resources professionals have a wealth of knowledge on hiring, benefits, policies and more. Together, they can build a powerful response strategy.

Sprout users can then store those approved responses in the Asset Library so that anyone who’s responding can easily use them as a template. This strategy will help keep brand voice intact. Keep in mind that best practice is to use these responses as jumping-off points and then customize from there, especially if a Glassdoor user provides an in-depth review.

9. Drive workplace transparency and equity for underrepresented groups

One thing that we all crave is a sense of belonging and acceptance. When we feel that at work, we produce better work. More than 76% of employees and job seekers agree that a diverse workforce is an important factor when evaluating companies and job offers. Unfortunately though, underrepresented groups still experience inequity and bias in the workplace.

To help people better understand the current state of diversity equity, and inclusion at a company, Glassdoor has introduced three new product features, including a diversity and inclusion rating, diversity FAQs and the option for reviewers to provide demographic information.

“We have a responsibility as a platform and employer to bridge the information gap that’s blocking the path to equity in and out of the workplace. By increasing transparency around diversity and inclusion within companies, we can help create more equitable companies and more equitable society, too,” said Glassdoor Chief Executive Officer Christian Sutherland-Wong.

Pay special attention to the reviews that highlight your company’s diversity and inclusion efforts or shortcomings, and use responses as an opportunity to articulate your commitment or plans for the future.

10. Use key insights from reviews to develop content centered around employer brand

The insights your company gains from monitoring, organizing and reporting on Glassdoor reviews should be actively applied to your employer branding strategy. Use the “pros” in reviews to reinforce your strategy and inspire new employer brand content.

If your rating is skewing toward the lower end of the scale, hone in on the “cons” in reviews to determine where you need to improve. Then, consider using the common themes to develop an internal survey to investigate further and gain a more holistic understanding of how your employees perceive company culture.

Get your foot in the (Glass)door

Glassdoor is more than a review site. It’s also a branding platform, a resource for job seekers and an opportunity for businesses to create a better, more transparent company culture. Help your company become one of the best places to work. Get started with a Sprout demo today!

 

This post 10 clever ways to improve your Glassdoor presence using Sprout Social originally appeared on Sprout Social.



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