Friday 29 November 2019

How to Use Instagram to Generate Organic Leads

Are you using Instagram to connect with new prospects? Wondering how to generate leads without using Instagram ads? To explore how to use Instagram for organic lead generation, I interview Jenn Herman on the Social Media Marketing Podcast. Jenn is an Instagram marketing expert and co-author of Instagram For Dummies. Her live course is called […]

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Wednesday 27 November 2019

How to Improve Your YouTube Video Views

Do you want more views on your YouTube videos? Wondering how to get more people to click on your YouTube suggested videos? In this article, you’ll discover how your YouTube click-through rate (CTR) impacts video views and find six steps to improve your YouTube click-through rate. Why YouTube Click-Through Rate Is Important Five hundred hours […]

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Tuesday 26 November 2019

10 ways to navigate an extra serving of holiday table talk (with social data)

Thanksgiving is the perfect opportunity to gather, catch up and celebrate with friends and family over a hearty meal. And while the general mood can be described as merry and celebratory, plenty of us have experienced the dreaded, awkward dinner table conversation.

You know the one. The conversation that starts when guests have a few drinks, eat an extra slice of pie and suddenly you find yourself stuck in a debate about politics. Or equally as unnerving: when you’re asked what it is you do all day as a social media manager, and you have to dispel the myth that it’s all sunshine and Instagram Stories.

Some conversations will be unavoidable and, try as we might, not every holiday meal is going to be smooth sailing. But this year’s Thanksgiving dinner doesn’t have to be a disaster. With the right conversation starters and some fun ‘did you know?’ facts, you too can make it through this year’s festivities with your head held high and all crises averted. To help you further navigate the dinner table interrogation, we used our own social listening platform to pull fun facts you can use at a moment’s notice. Here are three common holiday scenarios we’ve all experienced and some talking points based on holiday social listening data to help you create sparkling conversations and get back to the holiday meal.

Someone is going to ask about your job

Catching up on life (which often means work) is essentially a holiday tradition. That’s just a fact. And you’re going to hear a lot of assumptions about what it is people think you do in your role as social media manager.

When faced with a barrage of misconceptions, like, “so you just Tweet all day?” or “anyone can be a social media manager,” consider using this time in the spotlight to educate your family on what you do. Try using these talking points during your next holiday dinner:

  • As a social media manager, I am the voice of the brand and often the first person to interact with our customers. In addition to creating content and engaging with our audience, I also have a hand in developing social strategy and digging into data analytics to inform our content.
  • Part of my job is to uncover what topics have people’s attention and what’s culturally relevant. For example, did you know social listening data revealed more than 41,000 mentions of Thanksgiving recipes in the past month?
  • I can uncover real-time data about holiday trends. Like this year, cheesecake, turkey and cheese are the words most frequently used in posts about Thanksgiving recipes.

The conversation will hit a lull

At some point between when the last turkey leg is consumed and first slice of pumpkin pie is dished out, the conversation will die down. But before the tryptophan takes over, consider using your social expertise to pull out some fun facts to keep your family and friends chatting. Here are some additional starters to help your holiday discussions stay lighthearted and engaging:

  • Social listening data reveals 95% of people maintain positive sentiment around Thanksgiving recipes on social media. What’s your favorite holiday dish?
  • Every year, people save 728 million pins related to Thanksgiving on Pinterest.
  • Pinterest data reveals Thanksgiving planning starts to heat up in June and stays strong through November.
  • If you’re starting your holiday shopping, know that people are expected to send roughly 40% more social messages to retail brands during the 2019 holiday season compared to the rest of the year.

Someone brings up a controversial subject

In today’s politically charged environment, there’s a good chance someone is going to steer the conversation toward politics, religion or current events—three topics that can make for tricky table talk. Or, if politics never make it to the dinner table, you might still encounter a line of questioning that leaves you feeling uncomfortable… like when you’re getting engaged, when you plan to have kids or why you can’t be more like your successful cousin. When those situations do arise, consider the following tips:

  • Clearly set your boundaries by letting others know you’d like to take a break from politics (or any other subject) this holiday. Likewise, suggest establishing the dinner table as a debate-free zone.
  • Always approach the person starting the conversation with understanding and try to picture yourself in their shoes before chiming in with a response.
  • If you prefer not to engage in the conversation or it doesn’t feel like a productive dialogue, redirect. Suggest tabling the discussion for later, ask the host how to you can help or throw out a fun fact (like the stats above) when appropriate.

Seeking additional help on how to navigate tricky conversations during the holidays? Consider these resources on how to approach discussions on race, politics and other tough subjects at the dinner table.

Keep the conversation going

While spending copious amounts of time with family and friends can be joyous, it can also trigger feelings of anxiety depending on what’s said around the dinner table.

But the holidays don’t have to be this way and conversations about your job shouldn’t be the most stressful part of the meal. So the next time a relative asks what you do, or a guest steers the discussion into dangerous territory, consider using the prompts above to keep your Thanksgiving dinner conversations trending in a direction that leaves everyone feeling merry.

This post 10 ways to navigate an extra serving of holiday table talk (with social data) originally appeared on Sprout Social.



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Social Spotlight: Everlane and the Impact of Zero Impact

Welcome to the Social Spotlight, where we dive deep into what we love about a brand’s approach to a specific social campaign. From strategy through execution and results, we’ll examine what makes the best brands on social tick — and leave you with some key takeaways to consider for your own brand’s social strategy.

Overview

Transparency and authenticity are two of the most sought-after brand beliefs for consumers who, more than ever before, want to put their money where their values are. But the records of social media are riddled with brands that have attempted purpose-driven marketing without realizing that consumers need more than surface-level PR commitment. Without a purpose-driven business behind the stunts, the message rings hollow. But when a brand builds purpose into the very fiber of its business, the marketing is the easy part. Take fashion brand Everlane, which uses social not for flashy content meant solely to sell, but for deep and authentic storytelling about the purpose-driven business it’s built.

Analysis

Founded in 2010, Everlane has been mission-aware from the start. Founder Michael Preysman turned his entrepreneurial energy into a quest of sorts: to demystify the clothing industry. By doing basic reconnaissance on how, where and at what cost clothing is made, he immediately saw an industry ripe for disruption by simply telling the truth. He found, for instance, that a $50 designer t-shirt cost just $7.50 to make. The additional cost wasn’t driven by pure demand; rather, it was driven by the cost of getting the t-shirts to the customer. Wholesalers, distributors, importers and other “middle men” were all taking a cut. All Preysman had to do was to find a way to sell directly to his customers–and then make sure they knew that cutting out the middle men was the reason Everlane was able to sell those same high-quality t-shirts for $16 instead of $50. And thus, one of the world’s most transparent brands was born.

 

Everlane has also been conscious and transparent about how it designs and markets its offerings. Rather than developing full collections (i.e. “Spring 2020”) that are built around a theme and marketed as a whole, Everlane designs singular pieces with input from all areas of the company, releases them and iterates as necessary when feedback comes in from its customers. The pieces are sold year-round and marketed as part of a lifestyle, rather than a “look.” Instead of talking about each product’s features, Everlane focuses on how customers will use it. By selling timeless staples (Preysman once joked to the New Yorker than “no one gets laid in Everlane”), creating a vision for consumers of how, when and where they could wear each piece and openly soliciting feedback to make each product better, Everlane has built authenticity into the fabric of the brand. And because the entire business is built on transparency and authenticity, social can just be the place where those stories unfold.

  • Goals: Most of the Social Spotlights we’ve done have included awareness as a primary goal for social. Everlane is no exception, but in this case it’s not pure brand awareness as much as it is awareness of what makes the brand unique: radical transparency into its business. I’d also throw in a healthy dose of awareness about how the fashion industry works, which also sets Everlane up to stand out by standing up for the consumer’s dollar. And in a business so often plagued by middleman inefficiencies that get passed along to customers in the form of higher retail prices, that’s remarkable. Engagement is another social goal that is front and center for Everlane, as evidenced by its community-driven initiatives like Transparency Tuesdays. In these low-lift Q&A sessions on Instagram stories, Everlane community managers take questions from its social audience about everything from why international returns are so expensive to when the brand will release a new high-waisted straight leg jean.
  • Offline connection: Like other popular DTC e-comm brands (Warby Parker, Bonobos, Allbirds) that have entered the brick and mortar retail space, Everlane sought a more tactile experience that created connection between its digital store and its physical products. There are plenty of touches that make Everlane’s retail locations–in New York, LA and San Francisco–an extension of the online experience, from iPads that allow customers to easily combine in-store and e-comm purchases into one transaction onsite, to an SMS-powered reservation system for fitting rooms. The experience for the consumer is seamless between online and IRL, much like they already live their lives. Plus one for a frictionless shopping trip!
  • Key channels: In line with the brand’s dedication to authenticity and transparency, Everlane’s most effective social channels are the ones that allow for more natural, unpolished and timely content. Both Instagram Stories and Snapchat are outlets for Transparency Tuesdays, as well as behind-the-scenes looks at how the company is recycling plastic bottles and discarded wool to create new products, updates on employee life at Everlane and peeks of the products out in the real world. These humanizing looks at the values the brand eschews and the lifestyle moments it seeks to create for its customers serve to bring the audience firmly into the story of Everlane, and who wouldn’t want to support a brand that so readily and authentically invites you to be a part of it?

Takeaways

Everlane has built a multi-hundred-million dollar business on the idea that people want to know what they’re buying. And the more the brand shows them about how it designs, makes and sells its products, the more those same people are willing to purchase. The key, of course, is to start with a business you’re proud to be transparent about and then to find the right levers to pull in that bring your customers into your story.

TL;DR:

  1. So the correct order is: purpose-driven business first, purpose-driven marketing second. True authenticity lies in believable stories, and the most believable stories are the ones that are true. So identify and act on the values that you want to talk about before you open your marketing mouth.
  2. Let real people tell stories to real people. Influencers can be effective in the right situations, but chances are the real people who build your brand every day are the best voices to authentically and transparently tell your story.
  3. Don’t automatically assume that you have to translate your e-comm experience to a traditional retail experience if you want to give your customers a place to meet you IRL. Too often we think the brick-and-mortar has to lead while digital supports it, but Everlane has proven that the effective digital experience can be the leader, with the tactile experience following.

This post Social Spotlight: Everlane and the Impact of Zero Impact originally appeared on Sprout Social.



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4 Creative Ways to Generate Organic Instagram Engagement

Want more engagement on your Instagram posts? Wondering how to entice people to engage with you on Instagram? In this article, you’ll discover four out-of-the-ordinary ways to create Instagram posts that prompt people to engage with and click on your content. #1: Encourage Instagram Engagement With Brand-Relevant Puzzles The typical image or video post on […]

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Monday 25 November 2019

How to Use Facebook Ads to Promote Limited-Time Offers

Do you want to promote limited-time offers this holiday season? Wondering how to create an automated Facebook ad sequence to deliver daily specials? In this article, you’ll learn how to set up a multi-day Facebook ad campaign to automatically deliver time-sensitive offers. Prepare Your Holiday Campaign Assets in Advance The holiday shopping season in the […]

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Saturday 23 November 2019

Facebook Lets Advertisers Control Where Ads Appear

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore Facebook’s new brand safety controls and transparency tools for advertisers, upcoming Facebook ad updates, and more with […]

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Friday 22 November 2019

8 Facebook analytics tools to help you rise in the algorithm

Magical Words That Sell: How to Build Trust in Your Marketing

Do your marketing messages make you trustworthy? Are you using the right words and phrases? To explore how words can build trust with customers, I interview Marcus Sheridan on the Social Media Marketing Podcast. Marcus is a renowned keynote speaker and the author of They Ask, You Answer. He also runs a digital sales and […]

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Wednesday 20 November 2019

Your 5-step Pinterest marketing strategy

How to Customize Facebook Ads for the Customer Journey

Are you targeting cold, warm, and hot audiences with Facebook ads? Wondering what types of ads work best with each audience? In this article, you’ll discover how to use six types of Facebook ads to move people further along the customer journey. 2 Facebook Ad Types That Work With Cold Audiences Cold audiences contain new […]

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Tuesday 19 November 2019

How to Go Live in HD Quality From Your Computer

Do you want to use high-quality live video in your marketing? Wondering if you have the right tech setup? In this article, you’ll find a checklist of tips and tools to create HD-quality live video broadcasts from your laptop or desktop. Why Broadcast Live Video in High Definition? If you want to organically reach as […]

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Monday 18 November 2019

How to Use Instagram Hashtags for Business: A Guide for Marketers

Wondering how to use hashtags to improve your visibility on Instagram? Looking for a guide to follow? In this article, you’ll discover a complete guide to using hashtags strategically across Instagram feed posts, story posts, and IGTV posts. The Basics of Using Instagram Hashtags for Business A lot of people struggle with Instagram hashtags. They […]

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Saturday 16 November 2019

Twitter Introduces Conversation Insights and Upcoming Features for 2020

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore Twitter’s newest conversation tools and other features coming to the platform in 2020 with special guest, Madalyn […]

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Friday 15 November 2019

Facebook Ads Strategy: A New Approach for a Competitive Marketplace

Have your Facebook ads stopped working? Wondering what needs to change? To explore a new approach to Facebook ads strategy, I interview Nicholas Kusmich on the Social Media Marketing Podcast. Nicholas is a Facebook ads strategist with H2H Media Group. He hosts the Accelerated Results podcast and is the author of Give: The Ultimate Guide […]

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Organic Instagram growth strategies

Wednesday 13 November 2019

How to use social media crowdsourcing effectively

How to Create an Instagram Content Strategy With User-Generated Content

Are you struggling to come up with Instagram content ideas? Wondering how to turn brand mentions into content for Instagram? In this article, you’ll learn how to develop a customer-centered user-generated Instagram content strategy. Why Include User-Generated Content in Your Instagram Marketing? Consumers find user-generated content (UGC) more trustworthy than branded advertising by a wide […]

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Tuesday 12 November 2019

Social Spotlight: #FreshXIngridNilsen

Best Instagram caption ideas for engagement

How to Create a YouTube Sales Funnel

Want more customers from YouTube? Wondering what types of YouTube videos you need to make? In this article, you’ll discover different types of videos to create for a YouTube sales funnel. How to Use Video in a YouTube Sales Funnel Building a YouTube marketing funnel means understanding what types of videos to produce, and there’s […]

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Monday 11 November 2019

How to make sure you’re marketing to Gen Z the right way

How to Analyze Your Facebook Ad Performance: 9 Ways

Are your Facebook ads working for you? Wondering which metrics you should be tracking? In this article, you’ll discover nine ways to analyze and assess the performance of your Instagram and Facebook ad campaigns. #1: Assess Awareness When you’re running social media ad campaigns, it’s interesting to see how many people are viewing your content. […]

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Saturday 9 November 2019

Instagram Launches IGTV Series Tools: What Marketers Need to Know

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore new tools to help creators start their own IGTV series with special guest, Rebekah Radice. We also […]

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Friday 8 November 2019

How to Ensure People Watch Your YouTube Videos

Do you want more video views on YouTube? Wondering how to keep people watching your videos to the end? To explore how to ensure people watch your YouTube videos, I interview Brian G. Johnson on the Social Media Marketing Podcast. Brian is a YouTube expert who helps people amplify their message with the power of […]

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Wednesday 6 November 2019

12 Ways to use social media for education

How to Use LinkedIn Video to Acquire More Customers

Want to generate more leads with LinkedIn? Wondering how LinkedIn video can help? In this article, you’ll learn how to create LinkedIn videos that improve your customer acquisition efforts. Why Businesses Should Consider LinkedIn for Customer Acquisition Customer acquisition is no longer what it used to be. According to HubSpot’s research, 81% of consumers trust the […]

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Tuesday 5 November 2019

How to Understand Facebook Group Insights

Are you a Facebook group admin or manager? Want to learn more about your members and how they engage with your content? In this article, you’ll discover how to find and interpret the valuable metrics in Facebook Group Insights. Why Marketers Should Use Facebook Group Insights and Metrics Facebook has modified its algorithms to make […]

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Monday 4 November 2019

How to Monetize Your Facebook Video With Facebook Ad Breaks

Do you create video content for Facebook? Wondering how to allow others to advertise during your videos? In this article, you’ll learn how to monetize your Facebook video content with Facebook ad breaks. What Are Facebook Ad Breaks? Facebook ad breaks allow you to monetize your Facebook video content. Ad breaks are short ads (in […]

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Friday 1 November 2019

Instagram Stories Branding: Marketing That Benefits Your Business

Are you using Instagram Stories to its fullest potential? Want to make your stories more consistent and engaging? To explore how to use Instagram Stories for your brand, I interview Sue B. Zimmerman on the Social Media Marketing Podcast. Sue is an Instagram marketing expert and author of The Instagram Strategy Guide. Her online course […]

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