Tuesday, 31 December 2019

How to Optimize Your Online Marketing Plan: A 4-Step Process

Want to be sure your next marketing plan is optimized for the future? Looking for a framework to follow? In this article, you’ll discover a four-step process to audit and adjust your next marketing plan. #1: Evaluate Your Branding and Online Footprint to Ensure Consistency First, you need to address brand health. Does your brand […]

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Monday, 30 December 2019

How to Use Instagram Stories to Promote a Live Event

Does your business host events, workshops, or training experiences? Looking for an effective way to promote these events on Instagram? In this article, you’ll learn how to document live events in Instagram Stories to increase awareness and sales for the next live event. Why Document Live Events With Instagram Stories? A live event can be […]

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Friday, 27 December 2019

Creating Stories That Stick: How Marketers Can Win With Story

Want to craft better stories in your marketing? Wondering what makes a good story? To explore the power of stories in marketing, I interview Kindra Hall on the Social Media Marketing Podcast. Kindra is the author of Stories That Stick: How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business. She’s also a keynote […]

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Tuesday, 24 December 2019

How to Use Instagram Stories in Your Sales Funnel

Want to turn Instagram followers into clients? Wondering how to use Instagram stories to nurture warm leads? In this article, you’ll learn how to use Instagram stories to engage and guide people through your sales funnel. #1: Nurture Warm Instagram Leads in the Middle of the Funnel Instagram stories are best used to target followers […]

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Monday, 23 December 2019

23 Valuable Tools and Apps for Marketers

Looking for some new ways to improve your social media management and content creation? Wondering which tools and apps to try? In this article, you’ll find 23 desktop tools and mobile apps that will save you time and effort in your daily marketing workflow. #1: Quickly Find the Best Emoji for Your Message Emojim is […]

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Saturday, 21 December 2019

Instagram Brand Collab Manager and Pinterest Trends Tool

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore the latest way Instagram is connecting brands with influencers on the platform and upcoming Instagram Stories features […]

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Friday, 20 December 2019

Neuroscience and Marketing: How People Make Decisions

Have you ever wondered why some marketing campaigns connect with people while others flop? Want insight into how the brain makes decisions that compel people to take action? To explore the science behind how people make decisions, I interview Tracy Trost on the Social Media Marketing Podcast. Tracy is a neuroscience marketing expert and the […]

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Wednesday, 18 December 2019

To Tweet or not to Tweet? Engaging with the Netflix Tweet, #AdsThatShouldBePulled & other Twitter trends

5 Essential Facebook Analytics Reports for Marketers

Looking for people-centric marketing metrics to track and analyze your customers and prospects? Are you using the reports available inside of Facebook Analytics? In this article, you’ll discover five Facebook Analytics reports to help you make data-backed business decisions. Why Your Business Should Use Facebook Analytics Reports Every company has a growth model that includes […]

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Tuesday, 17 December 2019

How to set up a social media for travel marketing strategy

How to Create a Social Media Style Guide for Your Business

Want to document how your business should market and communicate on social media? Wondering what you should cover? In this article, you’ll find seven critical elements to include when you create a social media marketing style guide. #1: Define Your Brand Identity Before diving into the details of creating a social media style guide, you […]

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Monday, 16 December 2019

Social media measurement: how to figure out what works

How to Get Approved for Instagram Shopping and Product Tags

Has your application for Instagram Shopping and product tagging been denied? Wondering where to turn? In this article, you’ll find step-by-step instructions to reapply for Instagram Shopping so you can enable product tagging. Have You Been Denied for Instagram Shopping and Product Tagging? Instagram product tagging is an Instagram business account feature that allows you […]

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Saturday, 14 December 2019

New YouTube Monetization, Promotion, and Policy Updates

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore new ways to monetize, promote, and protect your brand’s YouTube channel with special guest, Luria Petrucci. Tune […]

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Friday, 13 December 2019

What’s next for Sprout Social

We’re excited to share an important milestone for Sprout Social: Today we became a public company!

We started Sprout in 2010 to help our customers manage the transformation as more than 3.4 billion consumers and tens of millions of brands made social media a critical part of our lives. To do that, we’ve focused on building an exceptional platform and delivering world-class experiences for our customers.

Our mission is to help our customers harness social media to create stronger relationships with their audiences and build stronger businesses as a result. We are honored to have played a role in this journey for more than 23,000 customers to date, and we look forward to what the future of social holds.

This new stage will help us pursue our ambitious vision for the future of social business. It will help us keep building a sustainable company of which our team, customers, families and communities can be proud. And more than that, we believe it will give us the platform and additional resources to execute on our business strategies, continue to evolve with our industry and deliver the solutions our customers need to build stronger brands.

We are thankful to our team, past and present, for building what Sprout has become. To our customers, we couldn’t have reached this milestone without your trust and partnership. Thank you for being part of our journey.

Today is a proud day for our team and we can’t wait for you to see what’s next.

This post What’s next for Sprout Social originally appeared on Sprout Social.



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Writing Facebook Ad Copy That Converts

Want to write persuasive Facebook ad copy that sells? Wondering how to get your Facebook ads to work better? To explore what marketers need to know about writing Facebook ad copy that converts, I interview Molly Pittman on the Social Media Marketing Podcast. Molly is a Facebook ads strategist and co-host of the Perpetual Traffic […]

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Wednesday, 11 December 2019

How to build an effective influencer marketing campaign

Sprout Social named one of Glassdoor’s Best Places to Work in 2020

I’m thrilled to announce Sprout Social has been recognized as one of Glassdoor’s Best Places to Work in 2020. This is the third year we’ve received this recognition, and we’re honored to be included in this notable roundup once again.

Every year, Glassdoor releases a list of companies who are deemed Best Places to Work by their employees. The winners are based entirely on employee feedback that is shared anonymously on the Glassdoor platform. This year, we were included on the list that recognizes United States-based companies with less than 1,000 employees.

If we’ve learned anything from the past year, it’s that the ability to adapt to change goes hand-in-hand with growth. As our team continues to expand, both nationally and globally, we’ve updated our policies and programs to better support everyone on Team Sprout. Notable highlights this year included updating our parental leave policy (all eligible employees now receive a full 16 weeks of paid leave), expanding our diversity, equity and inclusion initiatives and introducing company-wide Focus Days and other new approaches to how we work.

These changes are a result of the culture we’ve been able to create that promotes open communication and feedback. We couldn’t be more proud of our team for sharing their thoughts and doing their part to make Sprout the place that it is today—a great place to work.

So what exactly makes Sprout Social the workplace that it is today? Below are a few testimonials from current employees who shared their thoughts on Glassdoor:

“The culture at Sprout is the best you can find in a workplace. From day one I felt welcome and respected. I continuously tell my friends that I genuinely cannot wait for work the next day. Sprout treats its employees better than any other company I have been at.”

Sales Development Representative, Sprout Social

“Sprout truly cares about its people, in every sense. I’ve never worked at a company that is as thoughtful and intentional about representation and inclusion. Everyone here wants to see you succeed and the mentality is that we’re all one team, working together to provide value to our customers.”

Anonymous Employee, Sprout Social

“Sprout lives up to its values so much. And since those values are identical to mine, I feel like I’ve found a perfect fit for a workplace. Pros include working with incredibly talented and smart people, having a supportive team and manager, and an environment that focuses on inclusivity. I genuinely enjoy going to work each day and doing what I do.”

Solutions Engineer, Sprout Social

I want to personally thank everyone on Team Sprout for their contributions in making our culture what it is today—award-winning. We have a world class team and I’m excited to see what the year ahead has in store for us.

Want to join us? We’re hiring.

This post Sprout Social named one of Glassdoor’s Best Places to Work in 2020 originally appeared on Sprout Social.



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How to Clear Facebook Cache, Twitter Cache, and LinkedIn Cache so Your Content Looks Right

Have you ever updated content but the old images or descriptions are still there when you share that content on social platforms? Wondering how to force Facebook, Twitter, and LinkedIn to clear their cached version of your content? In this article, you’ll find a step-by-step guide to clearing the cache of Facebook, Twitter, and LinkedIn […]

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Tuesday, 10 December 2019

Selling on Instagram: everything you need to know

How to Write Persuasive Instagram Ads, Captions, and Bios

Want more clicks and engagement on Instagram? Looking for tips on writing that converts? In this article, you’ll find techniques for creating compelling Instagram ads, captions, and bios that deliver results. #1: How to Write Instagram Ad Copy That Converts Instagram ads are a powerful way to promote your products, drive sales, and grow your […]

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Monday, 9 December 2019

Social Spotlight: How the ASPCA uses social to inspire action

Welcome to the Social Spotlight, where we dive deep into what we love about a brand’s approach to a specific social campaign. From strategy through execution and results, we’ll examine what makes the best brands on social tick — and leave you with some key takeaways to consider for your own brand’s social strategy.

Overview

We all know social is a powerful platform for great storytelling, but the real secret sauce is when that great storytelling is paired with the immediate connection social offers. This is especially true for nonprofits like the American Society for the Prevention of Cruelty to Animals, or the ASPCA, which uses social to drive awareness of its causes, exposure for animals in need and fiscal support to operate its programs. Because it relies on donations from the public to fund much of its work, the ASPCA expends great effort to connect with animal lovers through the stories of the animals it helps (and the humans who love them). Social allows the organization to tie those stories directly to actions of support: donations, adoptions, lobbying and awareness.

Analysis

Founded in 1866, the ASPCA is the oldest humane society in the United States and supports the mission that “animals are entitled to kind and respectful treatment at the hands of humans and must be protected under the law.” As one of the largest animal rights organizations in the world, the ASPCA uses its platform to support the work of shelters and animal rights organizations everywhere and social media has become one of its key channels for doing so. According to a report the ASPCA released in 2018, 86% of animal shelters and rescue groups surveyed say social has increased general awareness, while 66% say it has increased adoptions overall and 55% say it has made it easier to place hard-to-adopt animals like seniors and disabled pets. 

But identifying exactly why those numbers are so impressive, and how it relates to other nonprofits and their efforts, is where this Spotlight gets really interesting. Like many organizations dedicated to making the world a better place, the ASPCA has emotional stories to tell. But how it organizes those stories across social, executes against specific objectives for each type of story and grows and expands its relationships with different audiences is what makes the ASPCA’s social strategy especially strong. For instance, adoptable pet stories are most relevant to those with the ability and means to adopt in this moment, but shelter success stories will appeal to just about any animal lover, and animal care tips will be relevant to all animal owners, regardless of how they came to own their pets. Creating multiple “ways in” emotionally expands the relevance of the ASPCA’s messages, which opens up new audiences and potential sources of support for the organization’s mission.

  • Goals: The ASPCA’s goals for social are as multifaceted as its objectives as an organization. The most foundational is awareness for the plight of homeless and abused animals in America, which drives a significant percentage of the content across all social platforms. Video is the primary format for this type of storytelling, and the ASPCA does a great job of profiling how its efforts bring people and animals in need together. Video also enables the social team to use highly emotional levers like music, narration and graphics to create moods for the content, ranging from solemn to urgent, to celebratory.
  • Engagement is another visible goal for the ASPCA’s social efforts, specifically driving donations. The organization takes full advantage of the social platform functionality that makes giving relatively simple, including Facebook fundraisers (which it also encourages individual followers to set up) and Instagram’s recently added Donation sticker, which allows users to add a direct donation option to their personal Stories. What I appreciate about the ASPCA’s donation calls to action is that they are interspersed with storytelling, so there is plenty to keep audiences engaged with the organization’s mission until they are ready to make a donation or adopt an animal. Finally, the ASPCA seeks to educate its audiences about a number of topics related to animal welfare. One of my favorites is Paws-On Projects, a Facebook video series about how to make homemade pet treats, because it’s relevant to any pet owner and provides viewers with low-lift inspiration to be more involved in the lives of the animals they love. The ASPCA also offers live Q&A opportunities on social for those interested in fostering or adopting a pet but looking for information on the process.
  • Offline connection: Driving donations is the key offline connection social provides for the ASPCA, and as mentioned above, the org is taking full advantage of onboard donation tools on the various social platforms. My favorite move is that rather than limit the calls to donate to its own channels, the ASPCA makes it frictionless for individual supporters to solicit donations from their own family, friends and followers by creatively promoting the use of Facebook’s Fundraiser feature and Instagram’s Donation stickers. This not only helps widen the net of potential donors but also helps the ASPCA avoid “ask fatigue” by over-saturating its own audiences with requests.
  • Key channels: Instagram – I love how organized and easy to navigate the ASPCA’s Instagram profile is. Story Highlights are categorized by animal type (i.e. Puppies, Horses, Farm) and engagement (Donate, Take Action, Q&A). It’s easy to find exactly the information you’re looking for in an approachable, actionable way. YouTube: The ASPCA’s YouTube page is a repository of great video storytelling, including adoption stories, profiles of donors and supporters, and documentary-style content about how the ASPCA staff cares for animals in recovery. The content is rich in educational information and emotional resonance, and gives a wide-range view into all that the organization does to support the whole lives of animals. Facebook: Despite Facebook still being the world’s largest social platform, it feels rare today for brands to be creating content explicitly for that channel. But Facebook is still where users share the emotional stories that resonate with them, so it’s a must for nonprofits. The ASPCA does a nice job of playing to the strengths of Facebook, particularly sharing and driving donations through the Fundraiser feature.

Takeaways

No one would say that nonprofit marketing is easy, but social has certainly made it easier to spread awareness and galvanize support for worthy causes. One advantage nonprofits will always have is the altruistic nature of their promotional content – the goal is to help others, not to generate profit for a private company. It’s the responsibility of the organization to capitalize on this advantage and create content that connects emotionally and drives action. 

TL;DR:

  1. Don’t leave us hanging! If you share a call to action for help with a specific situation, invest time and resources in creating follow-up content that shows your audience the impact their support had. Everyone loves a good success story, especially if they had a hand in the happy ending.
  2. Be a community resource. Make your expert staffers available to all subsets of your audience, from those ready to open their wallets to those just trying to satisfy a curiosity or learn something new about your cause. Every piece of content is an opportunity to create a stronger bond, no matter where someone is in their journey with you.
  3. Get organized on social. More and more people want to learn about causes on social media rather than your website, so make that as easy as possible for them by keeping your content organized. While the ASPCA has Instagram nailed, I’d love to see them create a more easily navigated experience for all the great content they’re publishing on YouTube. A couple of playlists can go a long way.
  4. Activate your audience! Most social platforms have built donation capabilities into their experiences, so don’t just rely on your own followers for donations. Encourage them to engage their personal networks on your behalf by soliciting support from their family and friends for a cause they believe in.

This post Social Spotlight: How the ASPCA uses social to inspire action originally appeared on Sprout Social.



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A complete calendar of hashtag holidays for 2020

How to Let Facebook Automatically Present the Best Ad Text: Multiple Text Options

Want Facebook’s AI to show the right ad text to the right audience? Wondering how multiple text options can help improve your conversions? In this article, you’ll learn how to use Facebook’s Multiple Text Optimization feature so you can effortlessly customize your Facebook ads for different people. About Multiple Text Options in Facebook Ads Multiple […]

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Saturday, 7 December 2019

Preparing for California Consumer Privacy Act (CCPA): What Marketers Need to Know Now

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore the California Consumer Privacy Act and what processes and technology all businesses need to have in place […]

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Friday, 6 December 2019

Always On: 4 ways I connect social and business strategy, with prAna’s Brittany Sheppard

Facebook Ad Trends: What Marketers Need to Know

Are you keeping up with changing Facebook ad trends? Wondering which Facebook ad placements you should focus on? To explore what marketers need to know about the latest Facebook ads trends, I interview Rick Mulready on the Social Media Marketing Podcast. Rick, a Facebook ads expert, is the host of The Art of Online Business […]

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Wednesday, 4 December 2019

How 4 brands optimized their social strategy with Sprout

Tips for marketing to parents from top brands

How to Create Square Videos That Stand Out: 6 Useful Tools

Want to make square videos that work on any social platform? Looking for tools to help? In this article, you’ll discover six tools to crop, brand, and optimize square videos to perform better on Facebook, Instagram, and LinkedIn. Why Square Video on Social Media? Brands and businesses of all sizes are jumping on the video […]

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Tuesday, 3 December 2019

What is influencer marketing and how to build a strategy

8 top social media scheduling tools to save time

Why & How to Switch to an Instagram Business Profile

How to manage multiple Instagram accounts for one brand

How to foolproof your Facebook advertising strategy

The Complete List of Instagram Features for Marketing Experts

15 Twitter bio ideas for brands to attract new followers

How to regram on Instagram

15 answers to common social media questions

6 standout social media marketing examples from 2019

How to Automate Personalized Video Messages via Facebook Ads

Want to create a personal video message for each of your ad prospects? Wondering how to streamline the process? In this article, you’ll discover how to deliver personalized video messages to qualified Facebook leads at scale. Why Create Personalized Video Messages? Sometimes it seems the days of good social media comments are in the past […]

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Monday, 2 December 2019

Instagram Likes: How to get more and why they still matter

12 Social Media Marketing Predictions From the Pros

Is your marketing ready for the coming changes? Looking for expert insight to help you get your marketing plans on the right track? In this article, 12 marketing experts share their predictions to help you prepare your social media marketing plans for the coming year. #1: Facebook Ad Costs Push Advertisers Off The Platform Facebook […]

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Friday, 29 November 2019

How to Use Instagram to Generate Organic Leads

Are you using Instagram to connect with new prospects? Wondering how to generate leads without using Instagram ads? To explore how to use Instagram for organic lead generation, I interview Jenn Herman on the Social Media Marketing Podcast. Jenn is an Instagram marketing expert and co-author of Instagram For Dummies. Her live course is called […]

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Wednesday, 27 November 2019

How to Improve Your YouTube Video Views

Do you want more views on your YouTube videos? Wondering how to get more people to click on your YouTube suggested videos? In this article, you’ll discover how your YouTube click-through rate (CTR) impacts video views and find six steps to improve your YouTube click-through rate. Why YouTube Click-Through Rate Is Important Five hundred hours […]

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Tuesday, 26 November 2019

10 ways to navigate an extra serving of holiday table talk (with social data)

Thanksgiving is the perfect opportunity to gather, catch up and celebrate with friends and family over a hearty meal. And while the general mood can be described as merry and celebratory, plenty of us have experienced the dreaded, awkward dinner table conversation.

You know the one. The conversation that starts when guests have a few drinks, eat an extra slice of pie and suddenly you find yourself stuck in a debate about politics. Or equally as unnerving: when you’re asked what it is you do all day as a social media manager, and you have to dispel the myth that it’s all sunshine and Instagram Stories.

Some conversations will be unavoidable and, try as we might, not every holiday meal is going to be smooth sailing. But this year’s Thanksgiving dinner doesn’t have to be a disaster. With the right conversation starters and some fun ‘did you know?’ facts, you too can make it through this year’s festivities with your head held high and all crises averted. To help you further navigate the dinner table interrogation, we used our own social listening platform to pull fun facts you can use at a moment’s notice. Here are three common holiday scenarios we’ve all experienced and some talking points based on holiday social listening data to help you create sparkling conversations and get back to the holiday meal.

Someone is going to ask about your job

Catching up on life (which often means work) is essentially a holiday tradition. That’s just a fact. And you’re going to hear a lot of assumptions about what it is people think you do in your role as social media manager.

When faced with a barrage of misconceptions, like, “so you just Tweet all day?” or “anyone can be a social media manager,” consider using this time in the spotlight to educate your family on what you do. Try using these talking points during your next holiday dinner:

  • As a social media manager, I am the voice of the brand and often the first person to interact with our customers. In addition to creating content and engaging with our audience, I also have a hand in developing social strategy and digging into data analytics to inform our content.
  • Part of my job is to uncover what topics have people’s attention and what’s culturally relevant. For example, did you know social listening data revealed more than 41,000 mentions of Thanksgiving recipes in the past month?
  • I can uncover real-time data about holiday trends. Like this year, cheesecake, turkey and cheese are the words most frequently used in posts about Thanksgiving recipes.

The conversation will hit a lull

At some point between when the last turkey leg is consumed and first slice of pumpkin pie is dished out, the conversation will die down. But before the tryptophan takes over, consider using your social expertise to pull out some fun facts to keep your family and friends chatting. Here are some additional starters to help your holiday discussions stay lighthearted and engaging:

  • Social listening data reveals 95% of people maintain positive sentiment around Thanksgiving recipes on social media. What’s your favorite holiday dish?
  • Every year, people save 728 million pins related to Thanksgiving on Pinterest.
  • Pinterest data reveals Thanksgiving planning starts to heat up in June and stays strong through November.
  • If you’re starting your holiday shopping, know that people are expected to send roughly 40% more social messages to retail brands during the 2019 holiday season compared to the rest of the year.

Someone brings up a controversial subject

In today’s politically charged environment, there’s a good chance someone is going to steer the conversation toward politics, religion or current events—three topics that can make for tricky table talk. Or, if politics never make it to the dinner table, you might still encounter a line of questioning that leaves you feeling uncomfortable… like when you’re getting engaged, when you plan to have kids or why you can’t be more like your successful cousin. When those situations do arise, consider the following tips:

  • Clearly set your boundaries by letting others know you’d like to take a break from politics (or any other subject) this holiday. Likewise, suggest establishing the dinner table as a debate-free zone.
  • Always approach the person starting the conversation with understanding and try to picture yourself in their shoes before chiming in with a response.
  • If you prefer not to engage in the conversation or it doesn’t feel like a productive dialogue, redirect. Suggest tabling the discussion for later, ask the host how to you can help or throw out a fun fact (like the stats above) when appropriate.

Seeking additional help on how to navigate tricky conversations during the holidays? Consider these resources on how to approach discussions on race, politics and other tough subjects at the dinner table.

Keep the conversation going

While spending copious amounts of time with family and friends can be joyous, it can also trigger feelings of anxiety depending on what’s said around the dinner table.

But the holidays don’t have to be this way and conversations about your job shouldn’t be the most stressful part of the meal. So the next time a relative asks what you do, or a guest steers the discussion into dangerous territory, consider using the prompts above to keep your Thanksgiving dinner conversations trending in a direction that leaves everyone feeling merry.

This post 10 ways to navigate an extra serving of holiday table talk (with social data) originally appeared on Sprout Social.



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Social Spotlight: Everlane and the Impact of Zero Impact

Welcome to the Social Spotlight, where we dive deep into what we love about a brand’s approach to a specific social campaign. From strategy through execution and results, we’ll examine what makes the best brands on social tick — and leave you with some key takeaways to consider for your own brand’s social strategy.

Overview

Transparency and authenticity are two of the most sought-after brand beliefs for consumers who, more than ever before, want to put their money where their values are. But the records of social media are riddled with brands that have attempted purpose-driven marketing without realizing that consumers need more than surface-level PR commitment. Without a purpose-driven business behind the stunts, the message rings hollow. But when a brand builds purpose into the very fiber of its business, the marketing is the easy part. Take fashion brand Everlane, which uses social not for flashy content meant solely to sell, but for deep and authentic storytelling about the purpose-driven business it’s built.

Analysis

Founded in 2010, Everlane has been mission-aware from the start. Founder Michael Preysman turned his entrepreneurial energy into a quest of sorts: to demystify the clothing industry. By doing basic reconnaissance on how, where and at what cost clothing is made, he immediately saw an industry ripe for disruption by simply telling the truth. He found, for instance, that a $50 designer t-shirt cost just $7.50 to make. The additional cost wasn’t driven by pure demand; rather, it was driven by the cost of getting the t-shirts to the customer. Wholesalers, distributors, importers and other “middle men” were all taking a cut. All Preysman had to do was to find a way to sell directly to his customers–and then make sure they knew that cutting out the middle men was the reason Everlane was able to sell those same high-quality t-shirts for $16 instead of $50. And thus, one of the world’s most transparent brands was born.

 

Everlane has also been conscious and transparent about how it designs and markets its offerings. Rather than developing full collections (i.e. “Spring 2020”) that are built around a theme and marketed as a whole, Everlane designs singular pieces with input from all areas of the company, releases them and iterates as necessary when feedback comes in from its customers. The pieces are sold year-round and marketed as part of a lifestyle, rather than a “look.” Instead of talking about each product’s features, Everlane focuses on how customers will use it. By selling timeless staples (Preysman once joked to the New Yorker than “no one gets laid in Everlane”), creating a vision for consumers of how, when and where they could wear each piece and openly soliciting feedback to make each product better, Everlane has built authenticity into the fabric of the brand. And because the entire business is built on transparency and authenticity, social can just be the place where those stories unfold.

  • Goals: Most of the Social Spotlights we’ve done have included awareness as a primary goal for social. Everlane is no exception, but in this case it’s not pure brand awareness as much as it is awareness of what makes the brand unique: radical transparency into its business. I’d also throw in a healthy dose of awareness about how the fashion industry works, which also sets Everlane up to stand out by standing up for the consumer’s dollar. And in a business so often plagued by middleman inefficiencies that get passed along to customers in the form of higher retail prices, that’s remarkable. Engagement is another social goal that is front and center for Everlane, as evidenced by its community-driven initiatives like Transparency Tuesdays. In these low-lift Q&A sessions on Instagram stories, Everlane community managers take questions from its social audience about everything from why international returns are so expensive to when the brand will release a new high-waisted straight leg jean.
  • Offline connection: Like other popular DTC e-comm brands (Warby Parker, Bonobos, Allbirds) that have entered the brick and mortar retail space, Everlane sought a more tactile experience that created connection between its digital store and its physical products. There are plenty of touches that make Everlane’s retail locations–in New York, LA and San Francisco–an extension of the online experience, from iPads that allow customers to easily combine in-store and e-comm purchases into one transaction onsite, to an SMS-powered reservation system for fitting rooms. The experience for the consumer is seamless between online and IRL, much like they already live their lives. Plus one for a frictionless shopping trip!
  • Key channels: In line with the brand’s dedication to authenticity and transparency, Everlane’s most effective social channels are the ones that allow for more natural, unpolished and timely content. Both Instagram Stories and Snapchat are outlets for Transparency Tuesdays, as well as behind-the-scenes looks at how the company is recycling plastic bottles and discarded wool to create new products, updates on employee life at Everlane and peeks of the products out in the real world. These humanizing looks at the values the brand eschews and the lifestyle moments it seeks to create for its customers serve to bring the audience firmly into the story of Everlane, and who wouldn’t want to support a brand that so readily and authentically invites you to be a part of it?

Takeaways

Everlane has built a multi-hundred-million dollar business on the idea that people want to know what they’re buying. And the more the brand shows them about how it designs, makes and sells its products, the more those same people are willing to purchase. The key, of course, is to start with a business you’re proud to be transparent about and then to find the right levers to pull in that bring your customers into your story.

TL;DR:

  1. So the correct order is: purpose-driven business first, purpose-driven marketing second. True authenticity lies in believable stories, and the most believable stories are the ones that are true. So identify and act on the values that you want to talk about before you open your marketing mouth.
  2. Let real people tell stories to real people. Influencers can be effective in the right situations, but chances are the real people who build your brand every day are the best voices to authentically and transparently tell your story.
  3. Don’t automatically assume that you have to translate your e-comm experience to a traditional retail experience if you want to give your customers a place to meet you IRL. Too often we think the brick-and-mortar has to lead while digital supports it, but Everlane has proven that the effective digital experience can be the leader, with the tactile experience following.

This post Social Spotlight: Everlane and the Impact of Zero Impact originally appeared on Sprout Social.



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4 Creative Ways to Generate Organic Instagram Engagement

Want more engagement on your Instagram posts? Wondering how to entice people to engage with you on Instagram? In this article, you’ll discover four out-of-the-ordinary ways to create Instagram posts that prompt people to engage with and click on your content. #1: Encourage Instagram Engagement With Brand-Relevant Puzzles The typical image or video post on […]

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Monday, 25 November 2019

How to Use Facebook Ads to Promote Limited-Time Offers

Do you want to promote limited-time offers this holiday season? Wondering how to create an automated Facebook ad sequence to deliver daily specials? In this article, you’ll learn how to set up a multi-day Facebook ad campaign to automatically deliver time-sensitive offers. Prepare Your Holiday Campaign Assets in Advance The holiday shopping season in the […]

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Saturday, 23 November 2019

Facebook Lets Advertisers Control Where Ads Appear

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore Facebook’s new brand safety controls and transparency tools for advertisers, upcoming Facebook ad updates, and more with […]

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Friday, 22 November 2019

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Magical Words That Sell: How to Build Trust in Your Marketing

Do your marketing messages make you trustworthy? Are you using the right words and phrases? To explore how words can build trust with customers, I interview Marcus Sheridan on the Social Media Marketing Podcast. Marcus is a renowned keynote speaker and the author of They Ask, You Answer. He also runs a digital sales and […]

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Wednesday, 20 November 2019

Your 5-step Pinterest marketing strategy

How to Customize Facebook Ads for the Customer Journey

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Tuesday, 19 November 2019

How to Go Live in HD Quality From Your Computer

Do you want to use high-quality live video in your marketing? Wondering if you have the right tech setup? In this article, you’ll find a checklist of tips and tools to create HD-quality live video broadcasts from your laptop or desktop. Why Broadcast Live Video in High Definition? If you want to organically reach as […]

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Monday, 18 November 2019

How to Use Instagram Hashtags for Business: A Guide for Marketers

Wondering how to use hashtags to improve your visibility on Instagram? Looking for a guide to follow? In this article, you’ll discover a complete guide to using hashtags strategically across Instagram feed posts, story posts, and IGTV posts. The Basics of Using Instagram Hashtags for Business A lot of people struggle with Instagram hashtags. They […]

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Saturday, 16 November 2019

Twitter Introduces Conversation Insights and Upcoming Features for 2020

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore Twitter’s newest conversation tools and other features coming to the platform in 2020 with special guest, Madalyn […]

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Friday, 15 November 2019

Facebook Ads Strategy: A New Approach for a Competitive Marketplace

Have your Facebook ads stopped working? Wondering what needs to change? To explore a new approach to Facebook ads strategy, I interview Nicholas Kusmich on the Social Media Marketing Podcast. Nicholas is a Facebook ads strategist with H2H Media Group. He hosts the Accelerated Results podcast and is the author of Give: The Ultimate Guide […]

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Organic Instagram growth strategies

Wednesday, 13 November 2019

How to use social media crowdsourcing effectively

How to Create an Instagram Content Strategy With User-Generated Content

Are you struggling to come up with Instagram content ideas? Wondering how to turn brand mentions into content for Instagram? In this article, you’ll learn how to develop a customer-centered user-generated Instagram content strategy. Why Include User-Generated Content in Your Instagram Marketing? Consumers find user-generated content (UGC) more trustworthy than branded advertising by a wide […]

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Tuesday, 12 November 2019

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How to Create a YouTube Sales Funnel

Want more customers from YouTube? Wondering what types of YouTube videos you need to make? In this article, you’ll discover different types of videos to create for a YouTube sales funnel. How to Use Video in a YouTube Sales Funnel Building a YouTube marketing funnel means understanding what types of videos to produce, and there’s […]

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Monday, 11 November 2019

How to make sure you’re marketing to Gen Z the right way

How to Analyze Your Facebook Ad Performance: 9 Ways

Are your Facebook ads working for you? Wondering which metrics you should be tracking? In this article, you’ll discover nine ways to analyze and assess the performance of your Instagram and Facebook ad campaigns. #1: Assess Awareness When you’re running social media ad campaigns, it’s interesting to see how many people are viewing your content. […]

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Saturday, 9 November 2019

Instagram Launches IGTV Series Tools: What Marketers Need to Know

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore new tools to help creators start their own IGTV series with special guest, Rebekah Radice. We also […]

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Friday, 8 November 2019

How to Ensure People Watch Your YouTube Videos

Do you want more video views on YouTube? Wondering how to keep people watching your videos to the end? To explore how to ensure people watch your YouTube videos, I interview Brian G. Johnson on the Social Media Marketing Podcast. Brian is a YouTube expert who helps people amplify their message with the power of […]

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Wednesday, 6 November 2019

12 Ways to use social media for education

How to Use LinkedIn Video to Acquire More Customers

Want to generate more leads with LinkedIn? Wondering how LinkedIn video can help? In this article, you’ll learn how to create LinkedIn videos that improve your customer acquisition efforts. Why Businesses Should Consider LinkedIn for Customer Acquisition Customer acquisition is no longer what it used to be. According to HubSpot’s research, 81% of consumers trust the […]

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Tuesday, 5 November 2019

How to Understand Facebook Group Insights

Are you a Facebook group admin or manager? Want to learn more about your members and how they engage with your content? In this article, you’ll discover how to find and interpret the valuable metrics in Facebook Group Insights. Why Marketers Should Use Facebook Group Insights and Metrics Facebook has modified its algorithms to make […]

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Monday, 4 November 2019

How to Monetize Your Facebook Video With Facebook Ad Breaks

Do you create video content for Facebook? Wondering how to allow others to advertise during your videos? In this article, you’ll learn how to monetize your Facebook video content with Facebook ad breaks. What Are Facebook Ad Breaks? Facebook ad breaks allow you to monetize your Facebook video content. Ad breaks are short ads (in […]

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Friday, 1 November 2019

Instagram Stories Branding: Marketing That Benefits Your Business

Are you using Instagram Stories to its fullest potential? Want to make your stories more consistent and engaging? To explore how to use Instagram Stories for your brand, I interview Sue B. Zimmerman on the Social Media Marketing Podcast. Sue is an Instagram marketing expert and author of The Instagram Strategy Guide. Her online course […]

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Wednesday, 30 October 2019

How to Advertise on TikTok

Is your business using TikTok? Wondering how to advertise on TikTok? In this article, you’ll learn how to create TikTok ads to promote your products or services. Are TikTok Ads Right for Your Business? With more than 500 million active users worldwide, TikTok presents an enormous opportunity to advertisers. Not only has TikTok surpassed Twitter […]

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Tuesday, 29 October 2019

Always On: 4 ways I maximize my bandwidth every day with Sprout Social’s Olivia Jepson

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4 Ways to Improve Your Instagram Stories Organic Reach

Want more organic reach for your Instagram stories? Wondering how to create Instagram stories people will watch? In this article, you’ll find four ways to keep more eyes on your Instagram stories, without using ads. How the Instagram Stories Algorithm Works The Instagram algorithm determines the number of followers who see your stories. The algorithm tries […]

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